FAQ Technical

ᑌᕼᑌᑎᑎƳ offers you the option to shop either in Australian Dollars or United States Dollars. The currency should default to your location (in Australia, it should default to AUD, everywhere else will default to USD). To manually switch between the two currencies, simply toggle the country icon at the top of the page (or on the top of the left side menu on mobiles).

The email address provided when placing your order is the unique identifier for each individual order so we are unable to change the email address for orders once they are submitted.
We suggest that you create an account with your preferred email address and place your orders through that account to keep track of all your new and past ᑌᕼᑌᑎᑎƳ orders.
If you put down an incorrect email address you can still enquire about your order status by contacting our Customer Care team here

Our ordering system is able to accept all email addresses but in the event that you have tried to order using your email address and our checkout or registration system isn’t accepting it, please contact our Customer Care team for assistance here

Please do not deliberately misspell your email address (e.g. leaving out the com.au) to force the system to accept it as this would lead to you not receiving any emails relevant to your order.

After placing an order with ᑌᕼᑌᑎᑎƳ, you should receive a variety of emails from us. This includes, order confirmations, return credit notes and emails from our Customer Care team (as well as newsletters if you subscribed). If you are not receiving any messages from ᑌᕼᑌᑎᑎƳ, there may be a number of reasons for this.
Your email software may be marking our messages as spam. To stop this from happening please add info@uhunny.com to your email address book.
Please make sure you typed in the correct email address when signing up or placing your order. To test this, try signing into your account with your email address. If it is spelled correctly but you can’t log in, it’s possible we don’t have the right address. Contact us straight away.

If you are still experiencing issues, contact our Customer Care team here giving us as much detail as possible and we will try our best to assist you.

Order confirmation emails are sent to the email address that the customer provides at checkout.
If you haven’t received your order confirmation email within an hour of placing your order, please check your SPAM/junk mailbox to see if it may have landed there. If it isn’t there, please contact our Customer Care team here to see if we have received your order before proceeding to place a new order.
Unfortunately, we cannot redirect order confirmation emails to different email addresses once the order has been placed so please make sure that you double-check your email is spelled properly at checkout before submitting your order.

If you’re experiencing issues logging in to your account, we recommend selecting 'Forgot Password'. You will receive an email to reset your password.
Otherwise, it's possible that you checked out as a guest and didn't create a ᑌᕼᑌᑎᑎƳ account. Please contact us here and we'll be happy to help :)

If you wish to unsubscribe from our newsletter you can either click the ‘Unsubscribe’ link at the bottom of every email, or you can log into your ᑌᕼᑌᑎᑎƳ account here and adjust your subscription preferences there.