FAQ Returns

If your order qualifies for a refund, absolutely.
Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please contact our Customer Care team to chase up the refund here
Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not ᑌᕼᑌᑎᑎƳ hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

We make returns easy and hassle free.
We hope you love your order, but if you are not completely satisfied with your purchase we accept all eligible returns as per our Returns Polliy
If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.  Store credit is valid forever.

Returns Policy
We will only accept returned item(s) that have been booked using our return form here.
Orders can be returned for a refund to the original payment method within 30 days of receiving your order.
Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, no perfume and unstained.
Please note if you paid for shipping at the time of your original order or if your order qualified for free shipping but now drops below the free shipping amount with the returning item removed, you will not be refunded the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
You will need to cover the cost of return postage.

What can & can’t I return?
Can return:
Items in their original condition, with tags attached, unworn, unwashed, no perfume and unstained.

Can’t return:
Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty.

When will I receive my refund?
For AU, EU, NZ customers It can take up to 24 hours to process your return and then can take 5-7 business days to appear in your account again depending on your financial institution.
For US customers it can take up to 48 hours to process your return and then can take 5-7 business days to appear in your account again depending on your financial institution.

We'll send a confirmation email so you know when your refund has been processed J

In some circumstances, store credit may be issued to accounts. If your ᑌᕼᑌᑎᑎƳ account has credit on it, make sure you are logged in when you check out. Under ‘Payment Method’ on the checkout page, you will have the option to apply your credit to the order!

We recommend returning your item back to us for store credit, and then using your store credit to place a new order.

All returns sent back following the instructions through the returns portal and shipping labels are tracked.

Want to know the return status?
Have an account?
Log into My Account here, select My Orders > View your return requests. It's that easy.
Checked out as a guest?
Enter your email and order number (find this in your order confirmation email) in the tracking portal here to follow your ᑌᕼᑌᑎᑎƳ order status!

The great news is our bags are reusable! You can send the items back in the packaging it came in, just stick your new shipping address over the old one.
Otherwise, feel free to pop it in another bag, providing it's securely covered it should be fine. No need to buy a return postage parcel! 

You sure can! We accept returns for sale items within 30 days of receiving your order.
Please note we do not accept returns that have been marked as 'Final sale'. This can be seen on the product page. Check out our Returns Page for more info!

Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty.

Some items may not be returnable, but they are clearly marked as such on their respective pages and checkout.

Please note: Items must be in their original condition, with tags attached, unworn, unwashed, no perfume and unstained.

After a return request has been submitted, the email sent will contain the shipping label as a pdf attachment. The pdf shipping label can also be downloaded from your account page under product returns (go to your Account/ Product Returns, select the correct return id/order id to access the pdf shipping label). If there are multiple products in the return request, the shipping label will be located in the highest return id number of the returned products.