FAQ Orders

Have an account?
Log in to My Account here. Go to My Orders > View your order history. If you see your order, it has been successful, otherwise contact us here and we'll sort it out ASAP.

Checked out as a guest?
Enter your email and order number (find this in your order confirmation email) in the tracking portal here to follow your ᑌᕼᑌᑎᑎƳ order!

Unfortunately, on occasion our warehouse may send out an incorrect item. If this has happened to your order, please contact our Customer Care team here so we can sort this out as quickly as possible. Include your order number, the name of the item you ordered and the code on the tag of the item you received.

If you believe your item is faulty, please contact our Customer Care team here straight away with your order number, the item name and a description of the fault. We will sort this out as quickly as possible!

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

You'll receive a full refund back to your account via the original mode of payment in 2-5 business days for AU and NZ customers and 1-10 business days for international customers.

Still nothing? Don't worry! Please contact us here and we'll help you out!

If an item is missing from your order, please contact our Customer Care team here with your order number and the name of the missing item. We will resolve this issue as quickly as possible.

We're super quick at packing and processing your order which means we can't make any changes once you've placed it. This includes changing the shipping option, delivery address or payment method.
If your order hasn't shipped yet we may be able to cancel your order, but please note that there are varying time restrictions depending on what shipping option is chosen and time the order was placed.
Contact us here and we'll get back to you ASAP!