FAQ Delivery

We will send you tracking information the moment your package is shipped.

Have an account?
Log in to My Account here.  Go to My Orders > View your order history, select your order and click on the tracking link.
It's that easy to keep up with your order!

Checked out as a guest?
Enter your email and order number (find this in your order confirmation email) in the tracking portal here to follow your ᑌᕼᑌᑎᑎƳ order!

The below delivery time estimates are a guide only.

*Due to high order volumes throughout the holiday period across all retailers, delivery carriers may encounter delays which can affect delivery times. Please contact ᑌᕼᑌᑎᑎƳ if you have any concerns.

Australian Orders
·         Australia Metro Areas: 1-3 business days
·         Australia Regional Areas: 3-5 business days
Note: We ship to P.O. Boxes & Parcel Lockers in Australia Only.

International Orders
International orders are shipped using Express Courier International with Australia Post; and will be delivered by the local postal service once it arrives in the destination country.
Delivery times vary by country: please allow up to 10 working days.

ᑌᕼᑌᑎᑎƳ is not liable for missing parcels due to errors on the customer or carrier's part.

Your ᑌᕼᑌᑎᑎƳ order is valuable to you, and to us.  It is up to each driver's discretion to deem an area safe to leave your order. Your order will be left unattended at the shipping address allocated upon purchase. No need to sign.

In the event that the driver deems it unsafe, your order will be sent to the nearest collection point or if available, arrange a re-delivery in the next run.

Check out your email’s spam folder. If it’s hiding there, add ᑌᕼᑌᑎᑎƳ to your safe senders list so these emails get through.

Have an account?
Log in to My Account here. Go to My Orders > View your order history to check if your order was successful (and the email address you signed up with). If your email is wrong, update it here for future orders. If you’ve already ordered, contact our customer service team here and they will update it for you.

Checked out as a guest?
Enter your email and order number (find this in your order confirmation email) in the tracking portal here to check your ᑌᕼᑌᑎᑎƳ order!

Still no email? Hold tight! If you've ordered during a sale or a busy time, our system may take a little longer than usual to send out emails.

We'll send you a shipping confirmation email. Keep an eye out in your inbox (Don't forget to check your spam!).

It may take up to 24 hours to receive tracking information but don't worry, you'll be the first to know when it's heading your way.

Not sure how to track your order? It's easy!

Have an account?
Log in to My Account here.  Go to My Orders > View your order history", select your order and click on the tracking link.
It's that easy to keep up with your order!

Checked out as a guest?
Enter your email and order number (find this in your order confirmation email) in the tracking portal here to follow your ᑌᕼᑌᑎᑎƳ order!

Your order will be left at your address, but don't worry, we use Safe Drop! 

We automatically Safe Drop parcels that don't need a signature on delivery. If you're not home and your parcel doesn't fit in your mailbox, the driver finds a suitable place to leave your parcel. They even take a quick photo so there's a record of where they left it.

For all other Australian Post deliveries that don't have a suitable safe drop area, the driver will leave a note for you to collect your order at the local post office within 5 days (and you'll get one more reminder note). If you don't collect your order, it will be returned to our warehouse and we'll get in touch to sort it out.

Most international couriers will leave your order at a local collection point for pick up.

This could happen for a few reasons:

•     your shipping address was incorrectly filled out
•     you requested a redirection and it was unable to be completed
•     customs and tax fees were not paid
•     you weren't home to receive the delivery and there was nowhere safe to leave it.

The courier will contact you a few times on your listed contact number and email address before redirecting your order back to us.

What can you do?
Contact the courier directly with your tracking number and give your updated shipping address.

Keep an eye on your tracking! Once your parcel is confirmed on its way back to us, please let us know. We can fast-track your store credit so you can re-order! Please note parcels deemed RTS are sent back with standard shipping.